Perancangan Sistem Pengaduan Masyarakat untuk Mempermudah Pelaporan Permasalahan Lingkungan Warga Pademangan Barat Jakarta Utara
Keywords:
Public Complaint System, Environmental Problems, Web-Based, PrototypeAbstract
Environmental problems in RT 16/RW 07, West Pademangan Village, North Jakarta, often require fast and precise handling. However, an unstructured manual reporting process hampers the communication of citizen complaints to the authorities. To overcome this, this research aims to design and develop a web-based public complaint system that makes it easier to report environmental problems. This system was developed using the prototyping method, which allows iterative development based on input from users. With this approach, the system can be more easily adapted to the needs of residents and local officials. The development process includes needs analysis, user interface design, and repeated testing of system functionality to ensure effectiveness and efficiency in delivering reports. The results of this research show that a web-based complaint system is able to increase citizen participation in reporting environmental problems and speed up the follow-up process from local authorities. This system is expected to be an efficient solution and can be implemented on a wider scale.
References
K. Raharjo et al., “Pemanfaatan Financial Technology dalam Pengelolaan Keuangan pada UMKM di Wilayah Depok,” J. Pengabdi. Masy. Madani, vol. 2, no. 1, pp. 67–77, 2022, doi: 10.51805/jpmm.v2i1.70.
D. Wiryany, S. Natasha, and R. Kurniawan, “Perkembangan Teknologi Informasi dan Komunikasi terhadap Perubahan Sistem Komunikasi Indonesia,” J. Nomosleca, vol. 8, no. 2, pp. 242–252, 2022, doi: 10.26905/nomosleca.v8i2.8821.
E. S. Nugraha, A. R. Padri, O. Nurdiawan, A. Faqih, and S. Anwar, “Implementasi Aplikasi Pengaduan Masyarakat Berbasis Android Pada Gedung DPRD,” JURIKOM (Jurnal Ris. Komputer), vol. 8, no. 6, p. 360, 2021, doi: 10.30865/jurikom.v8i6.3679.
A. B. Karim and M. Fachrie, “Perancangan Sistem Pengaduan Masyarakat Berbasis Mobile (Studi Kasus?: Kabupaten Banjarnegara),” J. Teknol. Dan Sist. Inf. Bisnis, vol. 6, no. 1, pp. 65–75, 2024, doi: 10.47233/jteksis.v6i1.1101.
Y. Sansena, “Implementasi Sistem Layanan Pengaduan Masyarakat Kecamatan Medan Amplas Berbasis Website,” J. Ilm. Teknol. Inf. Asia, vol. 15, no. 2, p. 91, 2021, doi: 10.32815/jitika.v15i2.611.
A. Marsehan, “Masyarakat Berbasis Web Mobile Menggunakan,” pp. 43–50, 2023.
I. G. B. W. Atmaja, K. N. A. Kusuma, A. A. E. Wirayuda, I. K. Widiantara, N. Premadhipa, and G. S. Mahendra, “Penerapan Metode Prototype pada Perancangan Sistem Informasi Pengaduan Masyarakat Buleleng Berbasis Website,” RESI J. Ris. Sist. Inf., vol. 1, no. 2, pp. 56–65, 2023, doi: 10.32795/resi.v1i2.3553.
T. Sutabri, “KONSEP SiStEm iNfOrmaSi,” 2012.
M. Fatchuriza and T. A. Prasojo, “Sistem Penanganan Pengaduan Berbasis E-Government Pada Dinas Komunikasi Dan Informatika Kabupaten Kendal,” AS-SIYASAH J. Ilmu Sos. Dan Ilmu Polit., vol. 6, no. 1, p. 45, 2021, doi: 10.31602/as.v6i1.4333.
B. A. Wicaksana and R. Djutalov, “Pengembangan Aplikasi Lokpro Sebagai Media Pencari Kerja Di Lokpro Media Dengan Metode Prototype,” J. Ilmu Komput. dan Pendidik., vol. 1, no. 3, pp. 516–533, 2023.
I. Isamuddin, F. Faisal, M. Maisah, L. Hakim, and K. Anwar Us, “Implementasi Analisis Swot Pada Manajemen Strategik Dalam Perencanaan Peningkatan Mutu Pendidikan Di Madrasah Tsanawiyah Nurul Islam Muara Bungo,” J. Manaj. Pendidik. Dan Ilmu Sos., vol. 2, no. 2, pp. 1034–1050, 2021, doi: 10.38035/jmpis.v2i2.770.
S. Narulita, A. Nugroho, and M. Z. Abdillah, “Diagram Unified Modelling Language ( UML ) untuk Perancangan Sistem Informasi Manajemen Penelitian dan Pengabdian Masyarakat ( SIMLITABMAS ) Universitas Nasional Karangturi Semarang , Indonesia ( deskripsi ) dan perancangan sistem , khususnya pada pemrogr,” Bridg. J. Publ. Sist. Inf. dan Telekomun., vol. Volume. 2, no. 3, pp. 244–256, 2024.
R. N. Setiawan, P. S. Informatika, F. Komunikasi, D. A. N. Informatika, and U. M. Surakarta, “PEMBUATAN SISTEM INFORMASI TOP UP GAMING,” 2021.
C. N. Paradis, M. Robert Yusuf, M. Farhanudin, and M. Ainul Yaqin, “Analisis dan Perancangan Software Pengukuran Metrik Skala dan Kompleksitas Diagram Class,” J. Autom. Comput. Inf. Syst., vol. 2, no. 1, pp. 58–65, 2022, doi: 10.47134/jacis.v2i1.40.
Rusdianti, “PERANCANGAN UI/UX MOBILE APPS PEMESANAN PAKET PENANAMAN HIDROPONIK EASYGREEN,” J. Ilm. Sain dan Teknol. Peranc., vol. 2, pp. 245–258, 2024.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Seminar Nasional Sistem Informasi dan Teknologi (SISFOTEK)
This work is licensed under a Creative Commons Attribution 4.0 International License.
http://creativecommons.org/licenses/by/4.0
