RAYZHA RAKA PUTRA; TACBIR HENDRO PUDJIANTORO; ADE KANIA NINGSIH. Sistem Penanganan Keluhan Pelanggan Di Hotel Xyz Menggunakan Metode Case Based Reasoning (CBR). Prosiding SISFOTEK, [S. l.], v. 4, n. 1, p. 172 - 175, 2020. Disponível em: http://seminar.iaii.or.id/index.php/SISFOTEK/article/view/208. Acesso em: 7 mar. 2021.