Perancangan Aplikasi Customer Relationship Management Jasa Service AC di Kota Medan pada CV. XYZ Berbasis Android

Authors

  • Dedi Candro Parulian Sinaga STMIK Pelita Nusantara
  • Baringin Sianipar STMIK Pelita Nusantara
  • Endra Ary Prasasty Marpaung STMIK Pelita Nusantara

Keywords:

Customer Relationship Management, CRM, Applications Orders AC Services

Abstract

During the Covid-19 period there were a lot of decreases in AC Service Services in Medan in all companies that did not use online services. This sevice service is difficult to promote by CV. XYZ because it only sticks small banners on the side of the road so that the level of income from the AC Service is not experiencing an increase but has decreased.Customer  Relationship Management (CRM) is a business strategy that combines processes, People and Technology. CRM Helps attract sales prospects, convert them into customers, and retain existing customers, satisfied and loyal customers.

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Published

2020-08-19

How to Cite

Sinaga, D. C. P., Sianipar, B., & Marpaung, E. A. P. (2020). Perancangan Aplikasi Customer Relationship Management Jasa Service AC di Kota Medan pada CV. XYZ Berbasis Android. Prosiding SISFOTEK, 4(1), 348 - 353. Retrieved from http://seminar.iaii.or.id/index.php/SISFOTEK/article/view/245

Issue

Vol. 4 No. 1 (2020): Vol 4 No 1 (2020): SISFOTEK 2020

Section

2. Rekayasa Sistem Informasi

License

Copyright (c) 2020 http://creativecommons.org/licenses/by/4.0/

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