Sistem Layanan Pemesanan Kalibrasi Berbasis Web: Studi Kasus PT. Global Quality Indonesia
Keywords:
Calibration, Service System, booking, waterfall, PT. Global Quality IndonesiaAbstract
Information technology has become an integral part of various aspects of life, including the industrial world. PT. Global Quality Indonesia, a company engaged in calibration services for measuring instruments, is also benefiting from the positive impact of information technology development. PT. GQI has hundreds of customers spread across Indonesia. According to information gathered in 2023, PT. Global Quality Indonesia has provided calibration services for 3,251 orders, calibrating a total of 22,341 instruments. The main challenge faced is the service system which still relies on email for communication and orders. The use of email often results in a backlog of messages that are difficult to respond to promptly, thereby hindering the service process. Additionally, the company's website is not yet optimized to provide information and facilitate orders, limiting customer access to online calibration service bookings. The proposed solution is the development of a web-based ordering system. This will make it easier for customers to place orders and record order data on the website, and for the admin to manage data more efficiently, handling calibration requests, invoices, progress updates, and certificate issuance. This research uses the fishbone method for problem analysis and data collection, followed by system development using the SDLC Waterfall method. Based on the research and implementation, the resulting system can enhance the calibration services at PT. Global Quality Indonesia.
References
A. Irawan, “Proses Kalibrasi untuk Menjamin Akurasi dan Validitas Pengukuran,” Jurnal Laboratorium, vol. 5, no. 2, pp. 67–65, 2019, doi: 10.22146/jl.12345.
K. Wicaksono, F. A., Subekti, S., & Indriyanto, “Pengaruh Kalibrasi Terhadap Akurasi Alat Ukur di Laboratorium,” Indonesian Journal of Laboratory, vol. 4, no. 1, pp. 15–20, 2021.
S. Arifin, A., & Subagyo, “Implementasi Teknologi dalam Meningkatkan Layanan Publik,” Jurnal Sistem Informasi, vol. 15, no. 2, pp. 133–145, 2019, doi: https://doi.org/10.15294/jsi.v15i2.19834.
A. Putra, A., & Suhendi, “Peningkatan Layanan dengan Pendekatan Sistem Layanan,” Jurnal Teknologi Informasi dan Ilmu Komputer, vol. 7, no. 1, pp. 98–109, 2021, doi: https://doi.org/10.25126/jtiik.202171098.
J. Chen, L., Zhang, R., Xu, “The role of information technology in enhancing service management efficiency and quality,” Journal of Service Management, vol. 33, no. 4, pp. 512–530, 2022, doi: https://doi.org/10.1108/JOSM-03-2022-0104.
I. Yamalia and S. Siagian, “Analisa Sistem Informasi Pengolahan Data Nilai,” V-Tech, vol. 2, no. 1, pp. 75–80, 2019, [Online]. Available: https://www.neliti.com/id/publications/286633/analisa-sistem-informasi-pengolahan-data-nilai-siswa-berbasis-web
Z. Wang, H., Li, X., Huang, “Web-based systems and their impact on customer communication and responsiveness,” International Journal of Web Information Systems, vol. 16, no. 2, pp. 127–143, 2020, doi: https://doi.org/10.1108/IJWIS-02-2020-0017.
A. Jesse Andy Firdaus, D. Pramono, W. Purnomo, and P. Korespondensi, “PENGEMBANGAN SISTEM INFORMASI UPT KALIBRASI DINAS KESEHATAN KABUPATEN MALANG BERBASIS WEB,” 2020.
D. Sundayani et al., “Perancangan Sistem Informasi Monitoring Alat Kalibrasi di PT. Eastern Pro Engineering Sony Priatna,” Perancangan Sistem Informasi Monitoring Alat Kalibrasi di PT. Eastern Pro Engineering Sony Priatna, p. 8, 2019.
Y. Hisprastin and I. Musfiroh, “Ishikawa Diagram dan Failure Mode Effect Analysis (FMEA) sebagai Metode yang Sering Digunakan dalam Manajemen Risiko Mutu di Industri,” Majalah Farmasetika, vol. 6, no. 1, p. 1, 2020, doi: 10.24198/mfarmasetika.v6i1.27106.
L. Liliana, “A new model of Ishikawa diagram for quality assessment,” IOP Conf Ser Mater Sci Eng, vol. 161, no. 1, 2016, doi: 10.1088/1757-899X/161/1/012099.
K. Halani and D. Jhajharia, “A Quantitative Study of Waterfall and Agile Methodologies With the Perspective of Project Management,” 2022, pp. 111–133. doi: 10.4018/978-1-7998-7872-8.ch007.
A. Fahrezi, F. N. Salam, G. M. Ibrahim, R. R. Syaiful, and A. Saifudin, “Pengujian Black Box Testing pada Aplikasi Inventori Barang Berbasis Web di PT. AINO Indonesia,” LOGIC?: Jurnal Ilmu Komputer dan Pendidikan , vol. 1, no. 1, pp. 1–5, 2022.
S. Sutiah and S. Supriyono, “Software testing on e-learning Madrasahs using Blackbox testing,” IOP Conf Ser Mater Sci Eng, vol. 1073, no. 1, p. 012065, 2021, doi: 10.1088/1757-899x/1073/1/012065.
I. Ismail and J. Efendi, “Black-Box Testing?: Analisis Kualitas Aplikasi Source Code Bank Programming,” Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi), vol. 4, no. 2, p. 1, 2020, doi: 10.35870/jtik.v5i1.148.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Seminar Nasional Sistem Informasi dan Teknologi (SISFOTEK)
This work is licensed under a Creative Commons Attribution 4.0 International License.
http://creativecommons.org/licenses/by/4.0
